For the fifth consecutive year, NICE Actimize was positioned as the highest-scoring vendor across Technology Excellence and Customer Impact metrics in the 2023 SPARK Matrix™

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

NICE Actimize has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall Leader in its recently released report titled “SPARK Matrix™: Enterprise Fraud Management (EFM), 2023.” For the fifth consecutive year, the Quadrant Knowledge Solutions research report, which provides competitive analysis and a ranking of enterprise fraud management vendors in the form of its proprietary SPARK Matrix, gave NICE Actimize the highest ratings across the performance parameters of technology excellence and customer impact.

The Quadrant Knowledge EFM report cited numerous strengths, noting, “IFM-X provides end-to-end fraud prevention throughout the customer life cycle, leveraging real-time data and advanced AI to actively detect evolving threats. This fusion of industry insights and customer data empowers the platform to effectively address a wide range of fraud scenarios. By utilizing an array of machine learning methods as well as behavioral and predictive analytics, IFM-X achieves robust fraud detection, prevention and intervention while improving the customer experience and operational efficiency.”

“NICE Actimize's strategic roadmap aligns with the evolving landscape of enterprise fraud management. It addresses key market needs, including rising digital fraud, payment modernization, AI/ML including GenAI-enabled capabilities, efficient model governance, cloud adoption, and data integration.”

Quadrant Knowledge also stated, “IFM-X supports various model development approaches, including Managed Analytics (ActimizeWatch), DIY Analytics (X-Sight AI Studio), and BYOA, ensuring flexibility.”
 

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